Support

Updated 7 November 2026

Get in touch

Send us a message here and it comes straight to us. If something went wrong with a scan, tell us which iPhone you have, the name of the scan, and what happened.

In the app, go to Settings and tap Report a problem. To send us a screenshot, email Stockpile.volume@gmail.com.

Getting a good scan

• Before you tap Start, point at the ground until it shows a grid. In a wall, corner or bay scan, point at each wall until it shows a grid too. For a trench or hole, point at the ground beside it, not into it.
• Walk slowly, 1.5 to 3 m from the pile, and keep a metre of ground round it in view: the volume is measured from that ground.
• Keep walking until the app says Ready, then tap Finish & Measure. For a trench or hole, tilt the phone down so the floor and every side are seen.
• After you tap Finish, keep the app open while the phone builds the pile from its photographs. It can take a few minutes.
• Good light helps, most of all on an iPhone without LiDAR.

Common questions

The app says camera permission is needed. Open the iPhone's Settings, then Stockpile, and turn on Camera. Then open the app again.

It cannot find the ground or a wall. After ten seconds the app lets you tap the ground, or the wall, to set it by hand.

It gave no volume. The message says why, for example that no ground was captured round the edge, or that too little was measured with confidence. Scan again with that in mind: Stockpile does not give a figure a scan cannot back.

Which iPhones does it work on? iOS 17 or later. It works best on an iPhone with a LiDAR Scanner (iPhone 12 Pro or a later Pro model). Other iPhones measure with the camera, with rougher figures, and the app says so before you start. It also runs on iPad.

How do I send a report? Open the scan and tap Share Report. The PDF goes through whichever app you pick: Mail, Messages, AirDrop and so on.

Where are my scans kept, and how do I delete them? Only on your phone, inside the app. Delete a scan from the scan's page or the scan list. Deleting the app removes everything it stored. See the privacy policy.

What does it cost? A 3-day free trial, then NZ$9.99 a month, with everything in the app included. The App Store handles the payment through your Apple ID. If you stop, your saved scans stay on your phone.

How do I cancel? Open the iPhone's Settings, tap your name, then Subscriptions, then Stockpile. Cancel at least 24 hours before the trial or the month ends. Deleting the app does not cancel the subscription.

I have a new phone, or the app says I am not subscribed. Sign in with the same Apple ID, then in the app open Settings and tap Restore purchases.

Can I get a refund? Refunds are handled by Apple, at reportaproblem.apple.com.

Is it a survey? No. Stockpile gives indicative volumes for stock management. For volumes that money or contracts depend on, use a licensed surveyor.